Audience Engagement Director

Ref#: 30408
Job Schedule: Full-Time
Job Location: New York, NY, US

Description: is seeking a Director, Audience Engagement to join our Digital Media team. This role will set the strategy for and lead email efforts and audience growth strategy across's digital footprint. The Director will oversee and manage the acquisition of audience through both organic and paid tactics with an emphasis on email database growth, data acquisition and use, engagement and retention. The ideal candidate is an analytical and strategic thinker who can shape stories from data and create strategy and action plans based on insights. This position reports to the VP, Audience Development and is based out of our New York office.



  • Manage the Email Service Provider (ESP) relationship for’s efforts, including contract negotiations, meeting service KPI’s, testing of new features to ensure ESP is the ideal partner to meet our current and future business needs
  • Create overall business strategy to achieve growth and engagement KPI’s
  • Partner with the Editorial Director, GM, Video, Social, Sales and other department leads to create new products that help to expand audience and/or revenue goals
  • Launch, manage and measure in real time the performance of editorial email campaigns
  • Work with Product to impact strategy for direct data collection and use, as well as future database build requirements
  • Provide expert advice, industry knowledge and best practices to the 230 station site digital leads, helping them to benefit from your expertise and learnings
  • Work with Digital Analytics and Insights to create impactful and timely reporting and actionable analysis
  • Direct all related reporting/analysis and help to identify where to optimize spend/tactics as needed to deliver KPIs
  • Use analytics and research to identify potential content/traffic sharing partners & Influencers
  • Evaluate performance of directed organic acquisition & retention efforts and direct strategy and output.
  • Continually test and optimize organic and paid acquisition channels to drive down overall CPAs
  • Direct ongoing audience development reporting & analysis (daily, weekly, monthly, quarterly as needed) and regularly present insights and recommendations to relevant stakeholders
  • Maintain an eye toward strategies being used elsewhere in the market that can be applied to's audience development initiatives


  • 5+ years relevant experience
  • Experience managing and optimizing both organic and paid audience acquisition campaigns, preferably for an entertainment brand or digital publisher
  • Proficiency with industry standard analytics tools (Google Analytics, Adobe Analytics, Shareablee, Tubular, etc) as well as custom platform reporting (Facebook insights, Twitter Analytics as well as with custom platform reporting
  • Advanced user of Microsoft Excel and proficiency with other Office tools, including PowerPoint or Keynote
  • Ability to present feedback and recommendations to stakeholders across various teams to influence decision-making
  • Ability to advise on editorial content strategies & assist with developing content distribution plans
  • Strong analytical thinker with the ability to flex into the creative space.
  • Previous experience using Analytics tools to create advanced User segmentation
  • Deep understanding of the brand and audience is a plus. Passion for music, news, sports and entertainment is a must

About Us:
Entercom Communications Corp. (NYSE: ETM) is a leading American media and entertainment company reaching and engaging over 100 million people each week through its premier collection of highly rated, award winning radio stations, digital platforms and live events. As one of the country’s two largest radio broadcasters, Entercom offers integrated marketing solutions and delivers the power of local connection on a national scale with coverage of close to 90% of persons 12+ in the top 50 markets. Entercom is the #1 creator of live, original, local audio content and the nation’s unrivaled leader in news and sports radio. Learn more about Philadelphia-based Entercom at, Facebook and Twitter (@Entercom).
EEO Statement:
It is the continuing policy of Entercom Communications Corp. to afford equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. We solicit assistance on these openings and future openings. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
First/Mid Level Officials and Managers
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